01. Redesigned Returns System
From fragmented returns to one accountable system
Designing a unified returns and logistics platform that consolidated 7 disconnected tools and saved warehouse returns employees an estimated 6–8 hours per week.
Selected work
02. AI Assisted Quality Assurance
Consolidating a messy workflow into a single efficient review tool
Incorporating AI into a new streamlined suite to get a true picture of how the customer service team is performing, and increasing capacity for the team reviewing them 4–5x.
03. Customer Chat Update
Bringing accessibility and quality of life features to customer service chat
A refreshed UI and evidence based features help the customer service team be more effective in their daily tasks resulting in faster resolutions and happier customers.
Earlier work
Schematic Capture
Eliminating the guesswork for mechanics of large machinery.
Schematic Capture eliminates the clipboard by allowing technicians to attach pictures directly to line items and automatically syncing them to the cloud.
Lambda Profiles
Fast access to tech graduates for recruiters.
Lambda Profiles gets a design overhaul making finding the right candidates easier and much faster.
McCormick Docs
Standardizing workflow for a construction compliance company.
McCormick Compliance Consulting needed a document management system to eliminate the clutter and uncertainty in their construction permitting process.
MyDish
Utilizing data science and version control for recipes.
MyDish is a mobile app to finally organize and keep track of your recipes without any hassle.