01. Redesigned Returns System
From fragmented returns to one accountable system
Designing a unified returns and logistics platform that consolidated 7 disconnected tools and saved warehouse returns employees an estimated 6–8 hours per week.
Hi, I'm Ryan.
Systems ThinkerBig DreamerCurious HumanProduct Designer
I specialize in internal tools and enterprise UX.
I turn complex workflows into systems people actually enjoy using.
Selected work
02. AI Assisted Quality Assurance
Consolidating a messy workflow into a single efficient review tool
Incorporating AI into a new streamlined suite to get a true picture of how the customer service team is performing, and increasing capacity for the team reviewing them 4–5x.
03. Customer Chat Update
Bringing accessibility and quality of life features to customer service chat
A refreshed UI and evidence based features help the customer service team be more effective in their daily tasks resulting in faster resolutions and happier customers.