Product Designer – Internal Tools
- Owned end-to-end creation and redesigns of 8 essential systems including the entire returns process, customer service chat, quality assurance systems utilizing AI, inventory-based reordering, and more.
- Collaborated with engineering and product teams in agile sprints to ship workflow improvements across 13 total tools, saving employees hours of redundant tasks and the company thousands of dollars each week.
- Core design system team member adapting and maintaining several Ant Design-based component libraries in Figma and Storybook, including documentation and versioning, for company-wide consistency.
- Conducted user research with employees and internal stakeholders to identify workflow bottlenecks, translating findings into actionable design improvements resulting in an estimated over $1 million of monthly savings.